Returns & Refunds Policy

At ResinOddities, we want you to be happy with your purchase.

Change-of-mind returns

You have 14 days from receiving your order to notify us that you wish to cancel your purchase.

Once you've notified us, you have a further 14 days to return the item.

Items should be returned carefully packaged and in their original condition, where possible. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item.

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked service.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, preferably with photographs.

We will arrange an appropriate refund, replacement or other remedy in accordance with your UK consumer rights, including reasonable return postage where applicable.

Personalised orders

Items made to your individual specifications or clearly personalised are generally excluded from change-of-mind cancellation rights. Your statutory rights for faulty or misdescribed goods remain unaffected.

Refunds

Eligible refunds will be issued to your original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, as applicable.

Where required by law, refunds include the original standard delivery charge.

Contact

Please contact ResinOddities through our store's contact page before returning an item.

Nothing in this policy affects your statutory consumer rights.